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Shipping & delivery policy

1. General Information

At Durga car Scanning, we strive to deliver your orders accurately, in good condition, and always on time. This Shipping & Delivery Policy outlines the terms and conditions related to the delivery of products purchased from our website.

2. Shipping Destinations

We ship to India. If you are located outside these regions, please contact us at ashwanikumar8330@gmail.com to discuss potential shipping options.

3. Processing Time

3.1 Order Processing

  • Orders are processed within [1-2] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

3.2 Order Verification

  • All orders are subject to verification and review before shipping to ensure the accuracy of information and to prevent fraud.

4. Shipping Methods and Delivery Times

4.1 Shipping Methods

  • We offer the following shipping methods:  Standard Shipping, Expedited Shipping, 

  • The shipping method selected will determine the delivery time.

4.2 Delivery Times

  • Standard Shipping: [e.g., 5-7 business days]

  • Expedited Shipping: [e.g., 2-3 business days]

  • Overnight Shipping: [e.g., 1 business day]

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

5. Shipping Rates

5.1 Shipping Costs

  • Shipping charges for your order will be calculated and displayed at checkout.

5.2 International Shipping

  • International shipping rates vary based on destination and shipping method. Additional customs, duties, and taxes may apply and are the responsibility of the customer.

6. Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number. You can track your order through our website or the carrier's tracking portal.

7. Shipping Restrictions

7.1 P.O. Boxes

  • We do not ship to P.O. Boxes or APO/FPO addresses.

7.2 Hazardous Materials

  • Certain products deemed hazardous materials or with shipping restrictions may not be eligible for expedited shipping options.

8. Delivery Issues

8.1 Delayed or Lost Orders

  • If your order is delayed or lost, please contact us at [Your Customer Service Email/Phone Number] so we can assist you in resolving the issue.

8.2 Incorrect Address

  • We are not responsible for orders not delivered due to incorrect or incomplete shipping addresses provided by the customer.

9. Damaged or Missing Items

9.1 Damaged Items

  • If your order arrives damaged, please take photos of the damage and contact us immediately at ashwanikumar8330@gmail.com. We will arrange for a replacement or refund.

9.2 Missing Items

  • If any items are missing from your order, please contact us at ashwanikumar8330@gmail.com with your order number and details of the missing item(s). We will resolve the issue promptly.

  • Software services are non refundable

  • Electronic items only be replaced no refunds will be given 

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